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Delivery

 

We have a revised set of delivery options and are pleased to be able to offer the following:

 

Royal Mail Special Delivery Next Day (if ordered before 1pm) - FREE on orders of £100 or more, £11.00 for orders upto £99.99, (with goods insurance).

 

Royal Mail 1st Class Recorded - FREE on orders of £50 or more, £6.00 for orders upto £49.99, (with tracking facility).

 

We no longer offer Royal Mail 1st Class Standard, as this has no tracking facility (Recorded) and has no cover for your purchase (Special Delivery).

 

Royal Mail International Tracked & Signed - FREE on orders of £200 or more, £11.00 for orders upto £199.99

 

We no longer offer Royal Mail International Standard, as this has no tracking facility (International Tracked & Signed).

 

If you have any other delivery requirements please contact us at info@whiteshinejewellery.co.uk or call 01206 549634 and we will be happy to help.

 

By placing an order with us, you agree to be bound by our terms and conditions. If you do not agree to be bound by these you should not use or access this website.

 

Returns

 

At White Shine Jewellery, we recognise that sometimes goods which you have ordered need to be returned.

All faulty goods will be replaced where possible, or money refunded in the event that a replacement is not available. Refunds will be made in the same method of payment used for the purchase, where possible.

If the goods* are not what you expected. Contact us at info@whiteshinejewellery.co.uk with your details.

Then you simply need to return the goods* in the same condition in which you purchased them, in the original packaging, and with your receipt, within 14 days of the goods being received. You can post your items to:

 

White Shine Jewellery

35 Sir Isaacs Walk

Colchester, CO1 1JJ, UK.

 

White Shine Jewellery cannot take responsibility for returned items which do not reach us or which arrive damaged, so we strongly suggest you send returned goods via Royal Mail Special Delivery or a similar secure, insured method. White Shine Jewellery do not refund postage costs.

(*We regret that for hygiene reasons, earrings may not be returned, unless faulty.)